TRC Supervisor

US-NJ-Mount Laurel
ID
2017-18422
Category
Management

Job Description

FLEET OPERATIONS LEADER

 

ARI (Automotive Resources International), a billion-dollar fleet leasing and management company, headquartered in Mt. Laurel, NJ has an outstanding opportunity for a proven team leader with customer service experience within the transportation, fleet maintenance and asset management industry.

 

As a member of our global customer service network you will contribute to a positive work environment through recognition and supportive relationships; provide feedback to management, provide excellent customer service, ensure that policies are adhered to, and implement improvement initiatives.

 

Required Skills

  • Proven ability to train, coach and support customer service teams including ASE Certified Service Technicians
  • The ability to create a supportive work environment, improve team performance, thrive under pressure, and communicate effectively to professionals on all levels
  • Contribute to the Company’s recruitment, training, and human resource development programs
  • Be a multi-tasking performer and adaptable to change
  • Call center management and fleet management experience is a plus

 

To be considered for this position you must have a minimum of 2-5 years of customer service experience including 1-2 years within a supervisory role. This position requires strong training, team facilitation, decision making, negotiation, time management, organization, communication and PC skills including MS Word, Excel & Outlook proficiency. 

 

2,800 employees strong, with revenues exceeding $1 billion and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, ARI offers growth opportunities that precious few companies can match.  Benefits include competitive pay and bonus, health, dental, and life insurance, tuition reimbursement, 401(k), and much more.  

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